Good customer support drives repeat purchases and positive reviews. These apps help you deliver it efficiently.
Tidio
Key Tidio
- Reach customers 24/7 with an online store
- Lower overhead costs compared to physical retail
- Access global markets and audiences
- Track sales and customer behavior
- Automate inventory and order management
Live chat and chatbot in one. Chat with visitors in real time. The AI chatbot handles common questions automatically. Integrates with Shopify orders for instant context.
Gorgias
Key Gorgias
Help desk built for e-commerce. Tickets automatically show customer order history, previous conversations, and shipping status. Macros automate common responses. Saves hours of support time daily.
Re:Amaze
Key Re:Amaze
Unified inbox for email, chat, social media, and SMS. Agents handle all channels from one dashboard. Good for stores with high support volume across multiple channels.
Zendesk
Key Zendesk
Enterprise help desk. Knowledge base, ticketing, and live chat. More general than Gorgias but highly customizable. Best for larger teams.
Shopify Inbox
Key Shopify Inbox
Free live chat from Shopify. Basic but effective. Integrates with Shopify orders and products. Good starting point for new stores.
Start with Shopify Inbox or Tidio. Upgrade to Gorgias or Zendesk as your support volume grows.
Learn more about E-commerce Development Services.
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